Store Policies

Return/Exchange Policy

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If you are not 100% satisfied with one of our products purchased directly from Sebastian Leather's website, you may return it within 30 days of purchase for a refund. After 30 days, we will consider any items for return that are defective due to materials or craftsmanship.

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We require proof of purchase to honour a refund or exchange (i.e. a physical receipt).

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Please include your proof of purchase with the products you wish to return or exchange. We will reimburse the original purchase price to either your original method of payment or as a merchandise credit.

 

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Special Conditions

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To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:

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• Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)

• Products showing excessive wear and tear. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use or looks heavily-worn

• Products lost or damaged due to fire, flood, or natural disaster

• Products with a missing label or label that has been defaced

• Products returned for personal reasons unrelated to product performance or satisfaction

• Products that have been soiled or contaminated.

• Products purchased from third-party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies).

• Custom-made orders (including personalisation to any products).

• Limited Edition Items